RESUME

Versatile business professional with 27+ years of cross‑industry experience in administration, operations, accounting, marketing, IT support, and training. Recognized for exceptional organization, strong communication, and the ability to improve productivity, streamline processes, and support teams with clarity and competence. Known for integrity, dedication, and consistently going above and beyond.

“Sarah has been an excellent asset… she brings a dedication to her work that is unsurpassed. Sarah is customer focused and willing to accept extra responsibilities when asked. Sarah exhibits a high degree of patience and diligence when faced with challenges during the work day… I highly recommend Sarah.” – Doug Salt, Swish Maintenance Operations Manager

CORE STRENGTHS

  • Office & Operations Management

  • Bookkeeping, AP/AR, Payroll, Financial Reporting

  • Technical Writing & Documentation

  • Marketing, Communications & Client Relations

  • IT Support, Troubleshooting & Database Management

  • Training, Instruction & Staff Development

  • Project Coordination & Process Improvement

  • Advanced Microsoft Office & Desktop Publishing

PROFESSIONAL EXPERIENCE

Since 1999, I’ve combined adaptability with deep, cross‑disciplinary expertise to help individuals, businesses, and organizations work smarter and achieve more. I believe excellence grows from curiosity, commitment, and the courage to innovate where it matters most, and I bring clarity, creativity, and calm competence to every challenge, in any field or format.

LIGHT SOURCE SOLUTIONS

Owner - Personal Consulting    (2009-Present) 

Provide business consulting, administrative support, digital design, and operational guidance to individuals and organizations. Known for versatility, dependability, and delivering high‑quality work across diverse needs.

www.lightsourcesolutions.ca

 

 

HANCOCK INSURANCE BROKERS LTD.

Accounts, Payroll & Office Manager   (2015-2018)

Managed two offices and seven staff; responsible for full‑cycle bookkeeping, payroll, AP/AR, collections, bank reconciliations, and monthly reporting. Led hiring, onboarding, workflow creation, and internal training. Provided IT support and implemented multiple office improvements. Served as liaison between staff and management.

MUMBY INSURANCE AGENCY

Director of Operations & Marketing   (2014-2015)

Oversaw operations, marketing initiatives, and project management. Designed marketing materials, coordinated campaigns, supported budgeting, and improved interoffice functionality. Provided IT support and created a comprehensive “How‑To” manual. Served as Director of First Impressions.

OUR CHILDREN - OUR FUTURE

Program Research & Evaluations Coordinator   (2010-2013)

Developed databases, compiled statistical reports for government agencies, evaluated programs, and supported multiple departments. Provided IT support, created manuals, updated the website, and chaired the Wellness Committee. Produced marketing materials and newsletters.

WALDEN GROUP OF COMPANIES

Marketing Director (3 Month Contract)   (2010)

Led marketing for four companies, developed branding, wrote content, coordinated video production, and supported HR and office expansion projects.

BUSINESS CONSULTING CONTRACTOR

Various Clients   (2006-2009)

Provided consulting services to individuals, small businesses, and established firms, delivering support across project management, database development, website design, business planning, graphic design, marketing strategy, and event coordination. Offered adaptable, end‑to‑end solutions tailored to diverse operational and creative needs.

CAMBRIAN COLLEGE - VALE INCO

Training Advisor & Computer Instructor   (2007–2009)

Taught Microsoft Office and specialized software to classes of up to 24  adult students (from Vale Inco Miners, to High Level Corporate Personnel). Developed manuals, scheduled training, created spreadsheets and flowcharts, and resolved training conflicts. Supported major software transition projects. And worked with Upper Management to develop a customized human resources database to be used across all VALE INCO mining locations - worldwide.

SWISH MAINTENANCE

CSR, Contract Pricing & Key Accounts Rep.   (2006-2007)

Handled customer service, contract pricing, invoicing, and key account management. Known as the “Director of First Impressions” for exceptional client rapport.  Designed part inventory database, and streamlined old processes.  Updated all training policies, and created training manuals for all positions.  Supported store front staff if needed, and acted as onsite manager when upper management was out of office.

HERZING COLLEGE

Executive Assistant / Assistant Registrar   (2005)

Supported multiple departments, managed schedules, entered grades, produced transcripts, designed newsletters, and created an Access database to track textbooks and inventory.

 

 

CAREGIVER - (1993-Present)

Provided caregiving services to the elderly, adults, children, babies and those with special needs for over 34+ years.  Completed such tasks as:

  • Personal Care & Activities of Daily Living
  • Household Management
  • Emotional, Social and Relational Support
  • Cognitive & Developmental Support
  • Health Monitoring & Medical Support (Non-clinical)
  • Safety, Supervision & Risk Prevention
  • Advocacy, Communication & Care Coordinator
  • Enrichment, Recreation & Quality of Life
  • Family Support & Education

PROPERTY ENHANCEMENT SERVICES

Delivered a wide range of services and successfully completed projects of varying size and complexity, consistently managing responsibilities with reliability and care.

  • Exterior Maintenance & Grounds Keeping
  • Interior Cleaning & Sanitation
  • Repairs & General Handyman Services
  • Safety & Accessibility Improvements
  • Aesthetic Upgrades & Cosmetic Refreshes
  • Organization & Space Optimization
  • Environmental & Energy Efficiency Enhancements
  • Seasonal & Preventative Care
  • Outdoor Living & Landscape Improvements

EDUCATION & TRAINING

  • Honors Diploma, Business Management & Accounting
    Herzing College (2005)
  • Chef Training
    Algonquin College Ottawa (2004-2005)
  • Early Childhood Education
    Algonquin College Ottawa (2003-2004)
  • Intensive Writing Development Course - 3 Yr
    Winghill Writing School (2005-2008)
  • College French Level 1 & 2
    Cambrian College Sudbury (2008)

CERTIFICATIONS

  • MOUS Certified - Microsoft Office User Specialist Certification
  • 15 Yrs First Aid & CPR Level C (currently lapsed but willing to re-obtain if required)
  • ASIST Certified - Applied Suicide Intervention Skills Training
  • CPI Certified - Crisis Prevention & Intervention Training
  • Fleet Defense Alert Driving - Large Passenger Van Certified
  • ENHANCED Gov't Secret Security Clearance - CSIS Cleared - Lapsed but re-obtainable.
  • CLASS G Driver's License - Clear Driving Record (Willing to obtain abstract if required)
  • Willing to re-obtain Police Records Check if required.